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Returns & Exchanges Policy for Phoreva Scrubs, LLC
Effective Date: 08/31/2024
Thank you for shopping at Phoreva Scrubs, LLC. If you are not entirely satisfied with your purchase, we're here to help. This policy outlines the process for returns and exchanges.
1. Returns
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You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, with all tags attached.
- Proof of purchase is required for completing your return.
2. Non-Returnable Items
Please note that due to hygiene and health concerns, we do not accept returns or exchanges on compression hose or bonnets.
3. Exchanges
- We only replace items if they are defective or damaged.
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If you need to exchange an item, send us an email at laressa.c@phorevascrubs.com.
- Please note that we do not offer exchanges on scrub tops, pants, shoes, lab coats, and jackets. You may return these items following our returns process and place a new order for the item of your choice.
4. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
5. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
If you have any questions on how to return your item to us, contact us at laressa.c@phorevascrubs.com
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